National Housing Company offers fully automated smart customer journeys with Dynamics 365
Maximizing customer satisfaction is a strategic imperitive. With Microsoft Dynamics 365, real-world organizations are reaching their service improvement goals by using AI and automation to transform customer experiences. The National Housing Company (NHC) is the perfect example. Get the story on how Microsoft Dynamics 365 enabled the state-owned Saudi real estate development company to improve customer satisfaction by 95% and enhance its capacity to scale.
What is the National Housing Company's approach to customer experience?
NHC has reimagined its customer experience by automating the entire customer journey from registration to project handover using Microsoft Dynamics 365. This transformation has led to a 95% increase in customer satisfaction and improved internal processes for better visibility and efficiency.
How does NHC utilize technology in its operations?
NHC leverages Microsoft Dynamics 365 for customer relationship management, enabling a centralized and streamlined process. This technology allows customers to book appointments, sign contracts, and follow payment schedules, significantly reducing the time needed for follow-ups by 90%.
What benefits has NHC seen from its digital transformation?
NHC's digital transformation has led to a 95% rise in customer satisfaction and an 80% faster resolution of customer cases. The centralized system provides agents with immediate access to customer details and project information, enhancing their ability to serve customers effectively.
National Housing Company offers fully automated smart customer journeys with Dynamics 365
published by DATAANALİST BİLİŞİM LTD.ŞTİ.
DataAnalist, 2005 yılında, endüstri sektörünün ihtiyacı olan yazılım ve donanımları üretmek ve sunmak üzere kurulmuştur. Amacı, müşterilerinin gelişimine katkıda bulunacak proje bazlı özel çözümler sunmaktır. DataAnalist, ERP’den VERİ TOPLAMA’ya, KURULUM’dan EĞİTİM’e, ÖZEL YAZILIM’dan DONANIM’a, DEPO YÖNETİMİ’inden BÜTÇE’lemeye, CRM’den SATIŞ’a kadar bir işletmenin ihtiyacı olan birçok alanlarda bütünleşik yapılar ve yazılımlar ile çözümler üretir.
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