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Global State of Customer Service Sophistication
Microsoft's "Global State of Customer Service Sophistication" explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.
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In today's competitive landscape, exceptional customer service is vital as 96 percent of customers may leave without warning due to poor service. This highlights the strong connection between customer service and brand loyalty, making it essential for businesses to prioritize customer experiences to maintain trust and satisfaction.
Trends in Customer Service Technology
Organizations are increasingly adopting technologies such as AI-enabled tools, omnichannel engagement, and self-service options to improve customer service. These innovations help streamline operations, empower agents, and provide customers with faster, more efficient support, ultimately enhancing overall satisfaction.
Role of Agent Productivity
To enhance agent productivity, organizations should focus on providing a holistic view of the customer through knowledge management and modern case management tools. By equipping agents with comprehensive information and AI-assisted support, businesses can improve service delivery and empower agents to resolve customer issues more effectively.
Global State of Customer Service Sophistication
published by DATAANALİST BİLİŞİM LTD.ŞTİ.
DataAnalist, 2005 yılında, endüstri sektörünün ihtiyacı olan yazılım ve donanımları üretmek ve sunmak üzere kurulmuştur. Amacı, müşterilerinin gelişimine katkıda bulunacak proje bazlı özel çözümler sunmaktır. DataAnalist, ERP’den VERİ TOPLAMA’ya, KURULUM’dan EĞİTİM’e, ÖZEL YAZILIM’dan DONANIM’a, DEPO YÖNETİMİ’inden BÜTÇE’lemeye, CRM’den SATIŞ’a kadar bir işletmenin ihtiyacı olan birçok alanlarda bütünleşik yapılar ve yazılımlar ile çözümler üretir.
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